1. INTRODUCTION
At Promimex, located at Avenida La Salle 316, Col. La Salle, Saltillo, Coahuila, México, we are committed to protecting the privacy and personal data of our clients, users, suppliers, and anyone who shares information with us through the website https://www.promimex.mx (hereinafter referred to as the “Site”).
This Privacy Policy describes how we collect, use, store, share, and protect your personal data in accordance with the Federal Law on Protection of Personal Data Held by Private Parties (Mexico) and other applicable regulations.
2. INFORMATION WE COLLECT
a) Information provided directly:
- Full name
- Company or business name
- Contact phone number
- Email address
- Physical address
- Federal Taxpayer Registry (RFC, in the case of commercial relations)
- Technical information related to requested projects or services
b) Information collected automatically:
When you access or browse our website, we may automatically collect:
- IP address
- Browser and device type
- Visited pages
- Duration of visit
- Cookies (see Section 7)
3. PURPOSES OF DATA PROCESSING
We use the collected personal data for the following purposes:
Primary purposes:
- Provide technical or commercial information about our products and services
- Respond to quotation or contact requests
- Follow up on projects, work orders, or acquired services
- Fulfill contractual obligations
- Manage commercial or labor relationships
Secondary purposes:
- Send newsletters or promotions
- Conduct satisfaction surveys
- Send invitations to industry events or exhibitions
If you do not wish for your data to be used for these secondary purposes, you may send an email to soporte@promimex.mx to request exclusion.
4. TRANSFER OF PERSONAL DATA
Promimex does not transfer your personal data to third parties without your consent, except in the following cases:
- To competent authorities when required by law
- To external service providers acting on our behalf (e.g., hosting, messaging, technical support)
- Within contractual relationships, always ensuring compliance with this policy
All third parties are required to protect your data in accordance with the terms established herein.
5. ARCO RIGHTS (Access, Rectification, Cancellation, and Opposition)
You have the right to access, rectify, cancel, or oppose the processing of your personal data, as well as to revoke any previously granted consent.
To exercise these rights, please send a request to: soporte@promimex.mx including the following:
- Full name of the data subject
- A method to receive our response (email)
- A clear description of the data and the right you wish to exercise
- A copy of an official identification
We will respond within a maximum of 20 business days.
6. INFORMATION SECURITY
Promimex implements technical, administrative, and physical safeguards to protect your personal data from damage, loss, alteration, destruction, unauthorized use, or access. However, no system is completely secure, and we cannot guarantee 100% security of information transmitted over the internet.
7. USE OF COOKIES AND SIMILAR TECHNOLOGIES
Our site uses cookies and other technologies to improve user experience and analyze browsing behavior. Cookies are small files stored in your browser.
You may disable cookies through your browser settings. Please note that some website functions may be limited if you do so.
8. CHANGES TO THIS PRIVACY POLICY
Promimex reserves the right to modify this Privacy Policy at any time. Any changes will be posted on this page with the date of the latest update. We encourage you to review it periodically.
9. CONTACT INFORMATION
If you have questions about this policy, the processing of your personal data, or wish to exercise your rights, please contact us through:
Address: Avenida La Salle 316, Col. La Salle, Saltillo, Coahuila
Email: soporte@promimex.mx
Phone: (844) 455-2979